Cancellation Policy
The lead name on the booking must give notice to cancel the tour via email or telephone call and we shall refund the tour cost after deducting cancellation charges as under.
Cancellation 14 days or more before tour date - 90% Refund within 10 working days.
Cancellation 7-13 days before tour date - 80% Refund within 10 working days.
Cancellation 3-6 days before tour date - 70% Refund within 10 working days.
Cancellation 1-2 days before tour date - No Refund
Disclaimer
Please note that this tour is provided by an independent tour operator or service provider, Roam Travels Trinidad and Tobago will not be responsible for any misrepresentations or mishaps associated with this request or tour experience.
Circumstances Beyond Our Control:
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your tour after booking. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.
Your Responsibility:
We want all our customers to have an enjoyable, carefree experience, but you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our service provider, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour. You and your traveling party will not be liable for any refund, compensation or any other costs you had to pay. Alternatively at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.
In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety. We are not responsible for any accidents which occur in or around irresponsible behavior or for any accidents which occur anywhere on properties because of glass or the like which you have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your experiences with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
If your behavior or the behavior of any members of your travelling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others or for any facilities/services withdrawn as a result of their action.
If You Have A Complaint:
Please send all complaints by way of email to info@roamtt.com.